CANCELLATION BY THE CLIENT
Cancellation of a scheduled tour booking must be made by the Client in writing to the Company. The cancellation is not effective until it is received and acknowledged by the Company.
Cancellation of a Day Trips from Sofia and Transfers:
- Cancellation fee of 100.0% is charged if cancelled 1 day(s) or less before the event
- Cancellation fee of 50.0% is charged if cancelled 7 day(s) or less before the event
Cancellation of tours exceeding one day (multidaytours):
- For cancellations made until 31 days of departure, no cancellation fee will be applied. Deposit will be refunded.
- For cancellations made between 30 days and 14 days prior to departure or less, the deposit will not be refunded.
- For cancellations made between 13 days and 7 days before departure, 50% of total cost will be applied as a cancellation fee.
- For cancellations made less than 1 days before departure, 100% of total cost will be applied as a cancellation fee.
Any refund which has been agreed with the management of VIP TRAVEL PARTNER Ltd will be processed within 14 days. (Special form for refund policy will be provided). In the case of a refund to a credit card, the refund will be executed up to 5 business days from the date of the refund’s approval and depending on card issuer and type.